Your shipping address and pin-code will be verified before payment is carried out. If your order is not serviceable by our delivery partners or the merchant or the area is not covered, we would request you to provide us with an alternate shipping address which we expect to have on our partner/merchant’s delivery list. In case there is any dispute regarding the shipment of the product or services for the area not covered by Zaoule, in such cases Zaoule will not be responsible for the non-delivery of the product.
In case of multiple orders from the same account carried out in one transaction, Zaoule would try to ship all products together. However, such a scenario may not always be possible owing to either product characteristics and/or logistics’ issues. If your purchase involves multiple products in single transaction, all the Products will then be dispatched to the single shipping address specified by you. If you want us to ship products to different addresses, then you should place the orders separately based on the delivery addresses.
WHAT IS THE DELIVERY PROCESS?
-Once the order is processed, the products undergo a quality check process to ensure perfect condition.
-After this, your products are carefully packed and handed over to our most trusted delivery partner.
– Our delivery partner brings your orders to your doorstep at the earliest. If they don’t find you there, they will directly get in touch with you to resolve the problem.
-You will be updated through emails and messages throughout the process of delivery.
WHERE DO WE DELIVER?
We ship worldwide exclusively through premium express service.
HOW MUCH WILL SHIPPING COST?
Premium Express Delivery $9.99 on orders which are NOT eligible to free shipping
Free shipping on all order across United States of America above USD 75
Free Shipping on all orders Worldwide above USD 100
WHEN CAN I EXPECT MY ORDER?
Once the order is processed, it will be shipped within 24 hours, and should reach you between 3-7 days through our worldwide premium express shipping.
** Covid19 Update – Due to the current pandemic you may experience some delays, but Zaoule is working tirelessly to ensure you get your jewelry as soon as possible. And we are proud to announce that despite these challenges we have been able to keep up with our delivery schedules for over 96% of the orders worldwide and over 99% of orders across USA.
CUSTOMS , DUTIES AND TAX
All customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipping costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, Zaoule cannot declare purchased items as a gift or list an amount that lower than the actual product price.